At Washington School House Hotel, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data, particularly in relation to SMS communications.
SMS Communications
To enhance your stay and provide timely updates, we may use your personal data to contact you with SMS messages. These messages are primarily transactional and informational, relating to your reservation and customer support. This may include:
• Pre-arrival reminders: Information about your upcoming stay and check-in details.
• Check-in instructions: Guidance for a smooth arrival.
• Mid-stay check-ins: Ensuring your comfort and addressing any needs.
• Post-stay communications: Thank you messages, feedback requests, or electronic receipts.
• Customer Support: Responding to your inquiries or providing assistance during your stay.
Consent for SMS Messages
By providing your mobile number during the reservation process, check-in, or through our online services, you consent to receive SMS messages from Washington School House Hotel via its mobile text message provider.
Message Frequency
You can expect approximately 8–10 messages per reservation, plus additional messages if you engage with customer support via SMS or other guest experience communications.
Opt-Out
You may opt out at any time by replying with the word STOP to any SMS message you receive, or by following the unsubscribe link in our emails where applicable.
Help & Support
For assistance with our SMS program, reply with the word HELP to any message, or contact our front desk at (435) 649-3800. Message and data rates may apply. Please check with your mobile carrier for details on your plan.
Usage Data
We may collect information on how our services are accessed and used (“Usage Data”), including IP address, browser type, pages visited, time spent on pages, and unique device identifiers. This helps us improve our services.
How We Collect Your Data
• Online services: Through our website, mobile app, or affiliate booking sites.
• During the reservation process: When you book a room or service.
• During check-in: When you register at the hotel.
• During check-out: For receipts or feedback requests.
• Email communication: When you send or receive emails from us.
• SMS communication: When you send or receive text messages.
• Third-party messaging services: Such as Google Messages, WhatsApp, or Facebook Messenger.
• Participation in surveys or contests: When you voluntarily engage in these activities.
• Reservations by phone, in person, or online: Personal data collected when making reservations or communicating with us.
Sharing Your Data
We do not sell or rent your personal data. We may share data with trusted third-party service providers (such as SMS providers, payment processors, or IT support) and only for the purposes of providing services. We may also disclose information if required by law.
Data Retention
Personal data is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal or reporting requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and the “Effective Date” updated. Please review periodically.
Washington School House Hotel
543 Park Ave, Park City, UT 84060